Problem:

I click on “Download”, a box appears saying that my download has started, but actually nothing happens.

Solution:

Step 1: Open “New Private Window” (Firefox) or “Go incognito” (Chrome).

Firefox:

ff

Chrome:

chrome

Step 2: Add “m.” before your box.com link. It will be come “https://m.app.box.com/s/%5Bletters%5D”

Fox example: your old link is https://app.box.com/s/…, your new link will become https://m.app.box.com/s/…

Or you can do the other way around (step 2 then step 1).

Step 3: Click on Download and enjoy!

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